Return & Refund Policy

Because Olivia Garden tools are engineered for professional salon environments, strict hygiene and quality standards are our highest priority. Due to the personal nature of our hair tools, all sales are final. We do not offer refunds or exchanges for general dissatisfaction.

Please note: Items ordered directly through oliviagarden.in cannot be returned or exchanged at any of our physical retail partners.

Our dispatch systems are automated to ensure rapid delivery. Unfortunately, we are not able to modify any orders once they have been confirmed. If you need to make a change, you must cancel your current order and place a new one.

To request a cancellation, please email our concierge team as soon as possible at enquiry@esskaybeauty.com. Cancellations are only possible depending on the exact time and date the order was placed prior to dispatch.

Every shipment undergoes rigorous quality checks before leaving our warehouse. However, we gladly accept return or replacement requests under the following verified conditions:

• An incorrect product was delivered.
• An expired product was delivered.
• Physical damage occurred during transit (tampered product or broken packaging).
• An incomplete order was received (missing items).

If you have received an item that meets any of the eligible conditions above, please follow these steps to initiate a resolution within 5 days of receiving your delivery:

Return or replacement requests will not be accepted under the following conditions:

• The product has been opened, used, or altered.
• Original packaging (mono cartons, labels, barcodes) is missing or torn.
• The serial number has been tampered with.
• Defects that are not explicitly covered under the Manufacturer’s warranty.
• The item was provided as a complimentary/free gift by the brand.
• The request is generated more than 7 days from the delivery date.
• Damaged or missing products are reported more than 2 days after delivery.

Please note: While we ensure our digital imagery accurately represents our products, slight color variations may occur depending on the screen, device, or operating system you are using. This does not qualify as a defective product.

Once your returned product is received and verified at our warehouse, your refund will be routed through one of the following channels:

• Credit/Debit Cards & Net Banking: Processed to the original payment source within 24-48 business hours. Please allow 2-3 additional business days for your bank to reflect the amount.
• Cash on Delivery (COD): We will initiate a direct bank transfer using the billing details you share with us via email. Processed within 5-6 business hours of receipt. Please allow 2-3 additional days to reflect.
• Esskay Store Credit: For the fastest resolution, we offer hassle-free refunds via Esskay Beauty coupons, which can be applied immediately toward future purchases.